I have read a few publications recently that state how customer service goes down during tough economic times. I never thought it made much sense, considering you would think that businesses would step up their services to capture every dollar they could. So far this week, I have left several messages for various suppliers, and am amazed that I can't even get them to call me back. Doesn't my money spend like everyone else's? I think I'll start calling my employees 'Ensign Ricky' if I hear about them not returning phone calls promptly?
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